Shipping & Returns

Your satisfaction is 100% Guaranteed!

All products carry a warranty unless specifically noted otherwise. We make every effort to make sure that your order is processed quickly and item receives your place safe and secure. If for any reason your are not satisfied with any returnable* item you purchased,we will be happy to take the item back at the current selling price as long as it meets our conditions for return.

By placing an order on this web site, you acknowledge that you have read and agree to the following return policies and conditions. Click here to read our web site Terms and Conditions.

Returns Must Meet ALL Applicable Criteria

If your returned product does not meet all applicable criteria listed below, it will be rejected and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by Sansdirect.com. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make any exceptions.

Basic Criteria

All returns must include the following:

1. Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
2. Original UPC barcode intact. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
3. Valid Return Merchandise Authorization (RMA).
4. Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
5. The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
6. Manufacturer documentation (manuals, warranty cards, registration information, installation CDs, etc.)
7. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.
8. The should be no writing, marking or damage to the original manufacturer box.
10. Item should be packed in a secure standard shipping box. Items returned without proper shipping box, will be returned to you at your cost.
11. Physically damaged items can not be returned for credit or exchange (i.e. physically bent chips or CPUs that have burnt during operation).
12. Any item that become defective due software/firmware upgrades can not be returned for any reason.

Basic Return Policy

• Unless otherwise stated below, you have 14 calendar days from the date your product left the warehouse (regardless of when you actually took delivery of the product. Delivery time will vary depends on the shipping method you choose) to get a valid RMA from our website and get your product to a shipper to return the item back to us.
• RMA is valid for 7 calendar days from the date of issue and the must be shipped within this timeframe and valid tracking number should be sent to us. RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.
• If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have. See the Manufacturer Contact List at the bottom of this page.
• Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.
• Software may be returned only if the factory seal remains intact and is subject to the remainder of this policy.
• All products are subject to a 20% restocking fee (except where prohibited by law) if returned opened or in a non-factory sealed box, provided that there is no restocking fee for defective products. Any product returned as defective will be tested at our facility. If found non-defective, it will be considered as non-defective return and subject to 20% restocking fee.
• Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase. For merchandise purchased with a gift card as the sole payment method, we will refund the balance due to you back to a new gift card unless the balance is less than $5 or prohibited by law.
• Please allow up to fourteen days from shipment for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
• Please be aware that the serial number on the item to be returned must match the original serial number of the product that was shipped to you. If you attempt to return an item that was not bought from Comp-U-Plus, the item will be shipped back at your expense.
• The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.

To request a Return Authorization Number (RMA), please send email to rma@sansdirect.com with your Order number, Full Name and your zipcode. Once received, our customer support department will email you a Return Authorization number with return address and instructions for your return.